Return & Refund Policy

 

At Jade’s, we strive to offer our customers unique and high-quality gifts that they will cherish. Your
satisfaction is our priority, and we are committed to ensuring a smooth and transparent shopping
experience. Please read our return and refund policy carefully before making a purchase.

 

1. General Policy

We accept returns and exchanges only for products that are defective, damaged during shipping, or
incorrect (i.e., wrong item received).

To be eligible for a return, the item must be unused, in its original packaging, and accompanied by
proof of purchase.

All return requests must be initiated within 7 days of receiving the product.

 

2. Exceptions to Returns and Refunds

Crockery and Fragile Items

Due to the delicate nature of crockery and other fragile items, no returns, refunds, or exchanges will
be accepted for these products once they are delivered in good condition.

Customers are requested to inspect fragile items at the time of delivery. Any damage must be
reported immediately upon receipt, along with photos and videos as proof.

Personalized or Custom Orders

Items that are customized, personalized, or specially made to order are non-refundable and non-
returnable unless they are defective or damaged during shipping.

Discounted or Clearance Products

Items purchased during sales or on clearance are non-refundable and cannot be exchanged.

 

3. Return Process

1. Initiate a Request: Email us at orders@jadeseternal.com or contact us through our customer service
portal with your order number, reason for return, and photos of the product (if applicable).
2. Approval and Instructions: Once your request is approved, we will provide instructions on how and
where to send the item. Return shipping charges will be borne by the customer unless the error is on
our part.
3. Inspection and Refund: Upon receiving the returned item, we will inspect it. If it meets our return
criteria, a refund will be processed to your original payment method within 10-15 business days.

4. Damaged or Defective Products
– If you receive a damaged or defective product, please notify us within 48 hours of delivery with
clear photos or videos.

– We will offer a replacement or store credit for eligible cases. Refunds will not be issued for damaged
items, except under exceptional circumstances.

 

5. Contact Us

If you have any questions or concerns about our return and refund policy, please contact us:
– Email: orders@jadeseternal.com
– Phone: +91 7506386022

Thank you for choosing Jade’s. We appreciate your understanding and cooperation in adhering to our
policies.

 

Cancellation Policy

Order Cancellation:
Orders can be canceled only if they have not yet been processed or shipped.
Cancellation Process:

1. Contact customer service at orders@jadeseternal.com

2. Provide your order number and request cancellation.

Time Frame:
Cancellations must be requested within 12 hours of placing the order.

Refunds:
Refunds for canceled orders will be processed within 7-10 business days and issued to the original payment method.

Exceptions:
Orders that have already been processed or shipped cannot be canceled.

Payments Policy

Accepted Payment Methods:
– Credit cards (Visa, MasterCard, RuPay, American Express)
– Debit cards
– PayPal
– UPI

Payment Security:
All transactions are securely processed using industry-standard encryption.

Payment Terms:
Payments are processed immediately upon placing an order.

Pricing:
All prices are listed in INR and include applicable taxes. Additional charges for shipping may apply.

Disputes:
For any payment disputes, please email orders@jadeseternal.com. We will investigate and resolve the
issue promptly.

Recurring Payments:
We do not currently offer recurring billing.

 

Shipping Policy

Shipping Methods:
We offer standard and expedited shipping options.

Shipping Costs:
Shipping costs are calculated at checkout based on the weight and destination of the order.

Delivery Time:
– Standard Shipping: 5-7 business days
– Expedited Shipping: 2-3 business days (additional charges may apply)

Order Processing:
Orders are processed within 2-3 business days.

Tracking:
Tracking information will be provided via email once your order has shipped.
Shipping Restrictions
Currently, we ship within India. We do not ship to P.O. Boxes or APO/FPO addresses. Please ensure you
provide a valid and complete shipping address to avoid any delivery issues.
Lost/Damaged Items
In the rare event that your order is lost or arrives damaged, please contact our team
(orders@jadeseternal.com) within 48 hours of delivery. We will work with the shipping carrier to resolve
the issue and ensure you receive your order as quickly as possible.