Privacy Policy

 

At Jade’s Eternal, we are committed to protecting your privacy and appreciate your trust in us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.jadeseternal.com, and interact with our services. By visiting and/or using our website, you agree to this Privacy Policy.

 

www.jadeseternal.com is a property of Jade’s, Proprietor, established under laws of India, having its registered office at Jade’s, Shop No.3, Eco-Residency, Marol Makhwana Road, Andheri East, Mumbai Maharashtra – 400059

 

Information We Collect

Personal Information:

  • Contact Information: Name, email address, mailing address, phone number.

  • Payment Information: We might collect your billing name, billing address and payment method when you buy a product/service. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. The necessary information will be processed by our payment gateway partner RazorPay to process payment.

  • Account Information: Username, password, and other registration details.

 

Information You Post:

  • We collect information you post in a public space on our Jade’s platform or on a third-party social media site belonging to Jade’s.

 

Non-Personal Information:

  • Technical Information: Browser type, operating system, and IP address.

  • Usage Data: Information on how you use our website and services.

 

Usage and Preference Information:

  • We collect information as to how you interact with our Services, preferences expressed and settings chosen. Jade’s platform includes the Jade’s advertising services (“Ad Services”), which may collect user activity and browsing history within the Jade’s platform and across third-party sites and online services, including those sites and services that include our ad pixels (“Pixels”), widgets, plug-ins, buttons, or related services or through the use of cookies. Our Ad Services collect browsing information including, without limitation, your Internet protocol(IP) address and location, your login information, browser type and version, date and time stamp, user agent, Jade’s cookie ID (if applicable), time zone setting, browser plug-in types and versions, operating system and platform, and other information about user activities on the Jade’s platform, as well as on third-party sites and services that have embedded our Pixels, widgets, plug-ins, buttons, or related services.

 

Transaction Information:

  • We collect transaction details related to your use of our Services, and information about your activity on the Services, including the full Uniform Resource Locators (URL), the type of Services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our Services, the date and time you used the Services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details.

 

How We Use Collected Information

We use the collected information for various purposes:

  • To Improve Customer Service: Responding to your inquiries and providing support.

  • To Personalize User Experience: Tailoring content and offers to your interests.

  • To Process Transactions: Ensuring secure payment and order fulfillment.

  • To Send Periodic Emails: Sending updates, promotional materials, and responding to inquiries.

 

How We Protect Your Information

We implement various security measures to protect your personal information:

  • Data Encryption: Securing sensitive information during transmission.

  • Access Controls: Restricting access to personal data to authorized personnel only.

  • Regular Security Audits: Conducting regular reviews of our data security practices.

 

Sharing Your Personal Information

We do not sell, trade, or rent your personal information to others. We may share information with:

  • Service Providers: Third-party companies that help us operate our website and conduct our business.

  • Compliance with Laws: When required by law to disclose information.

 

We will share information with our business partners:

  • This includes a third party who provide us various services. Our partners use the information we give them as described in their privacy policies.

  • While you place a request to order through the Jade’s Platform, your information is provided to us and to the vendors with whom you may choose to order. In order to facilitate your online order processing, we provide your information to those vendors in similar manner as if you had made a goods/products/food order directly with the vendors. If you provide a mobile phone number, Jade’s may send you text messages regarding the orders delivery status.

 

We will share information with Other Users:

  • If you are a delivery partner, we may share your name, phone number and/or profile picture (if applicable), tracking details with other users to provide them the Services.

 

We may share information if we think we have to in order to comply with the law or to protect ourselves:

  • We may also share it if a government agency or investigatory body or other companies assisting us, requests when we are:

  • Obligated under the applicable laws or in good faith to respond to court orders and processes; or Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts; Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party; Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organizations for the purposes of fraud detection and credit risk reduction.

 

We may share information for Internal Use or may share it with any successor to all or part of our business:

  • For example, if part of our business is sold, we may give our customer list as part of that transaction. We may also share your information with any present or future member of our “Group” (as defined above) or affiliates for our internal business purposes.

 

We may share your information for reasons not described in this policy:

  • We may share your information other than as described in this Policy if we notify you and you consent to the sharing. We will tell you before we do this.

 

Your Consent

  • By using our website, you consent to our Privacy Policy.

 

Changes to Our Privacy Policy

  • Jade’s reserves the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on our website.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@jadeseternal.com

Phone: +918591361057

Address: Shop No. 3, Eco Residency, Marol Makhwana Road, Andheri East, Mumbai, Maharashtra, 400059, India

 

Last updated: 10/06/2024